Your privacy and security is of utmost importance to us. We will
always follow these principles and ask you how you would like us (or our
partners) to communicate with you. The Information Commissioner regulates
compliance with the Data Protection Act. See details at end of contact page.
What data do we collect?
We only collect the data we need to allow us to manage your Winter
in Venice account.
When you register with Winter in Venice, you will supply us with
information such as your name, date of birth, address and e-mail address.
We will hold records of your purchases and email correspondence.
For the purposes of customer service and staff training, we may
record and listen to telephone calls made to our customer service team.
Why we collect your data?
By collecting your data, it allows us manage your account, fulfil
orders and to deal with any queries you may have on your account. The data will also allow us to understand
what your needs and wants are, provide personalised content and match the most
relevant adverts and services for you. It also, allows us to provide many
great, targeted member offers and services that we know you may be interested
to hear about.
Who is the Data Controller?
When you provide personal information to Winter in Venice the data
controller is WIV Global Limited t/a Winter in Venice.
If another company is the data controller, this will be made clear
when you provide your personal information.
How we use personal data
The data controller will use your information together with other
information for administration (including providing any goods, services or
information you have requested), marketing, credit scoring, customer services
and profiling your purchasing preferences. We will disclose your information to
our service providers and agents for these purposes.
By submitting a form with your personal information to us, you
a) our processing your personal data for the above purposes; and
b) our transferring your information to countries, which do not
provide the same level of data protection as the UK if necessary for the above
purposes. If we do make such a transfer, we will put a contract in place to
ensure your information is protected.
When you give us your personal information, we will give you the
opportunity to opt in to receive information by e-mail and will only send it to
you if you do opt in or if you are an existing customer and the information
relates to similar goods or services to those, which you have previously
purchased from us. When we send you communications by e-mail, we will give you
the opportunity to opt out of receiving such communications from us. It is not our normal practice to send out
marketing communications by post or telephone but if we do you will be able to
opt out to receiving such communications from us. However, remember if you opt out of receiving
communications from us, particularly by email, that this will preclude you from
receiving any of our special offers or promotions in future.
You may also exercise your right to opt out of the use of your
information for marketing purposes at any time by contacting us by the methods
explained at the end of this notice.
Your personal information will be disclosed where we are obliged
or permitted by law to do so.
We would like to share your information with companies whose
products or services we think may interest you. They may contact you by email,
mail or telephone to let you know about any goods, services or promotions,
which may be of interest to you. We will always give you an option to opt out
at the point where you give us your details. We will never supply your
information to a third party for marketing purposes if you tell us not to.
You may also exercise your right to opt out of the use of your
information being supplied to a third party, for marketing purposes at any
time, by contacting us by the methods explained at the end of this notice.
When you visit our website, we may send you a cookie. A cookie is
a small file that can be placed on your computer's hard disk for record keeping
purposes and we may use them to do a number of things:
Cookies help us to recognise you when you next visit one of our
websites and note the advertisements displayed to you. This allows us to tailor
the advertisements we provide to your preferences. We may use the services of
third party ad servers for this purpose
Cookies may be used to compile anonymous statistics related to the
take up or use of services, or to patterns of browsing. A third party collects
such data on our behalf to measure web site performance. Information collected
is aggregated for reporting purposes. No personally identifiable information is
collected by this service. The use of this service assists us in measuring and
improving the structure and ease of use of our web sites
Cookies cannot be used by themselves to identify you. You are not
obliged to accept cookies and may modify your browser so that it will not
accept cookies. Please be aware that if you disable cookies, many services on
our websites will not be available to you.
If you apply for credit then to help us to make credit decisions
about you, to prevent fraud, to check your identity and to prevent money
laundering, we may search the files of credit reference agencies who will
record any credit searches on your file. We may also disclose details of how
you conduct your account to such agencies. The information will be used by
other credit grantors for making credit decisions about you and the people with
whom you are financially associated for fraud prevention, money laundering
prevention and occasionally for tracing debtors.
Updating or deleting your personal
When you register online with Winter in Venice, you can see,
review and change your personal information by logging onto the site and going
to “My Account”. Please ensure you update your personal information if it
changes or is inaccurate. Should you request that your account is closed and
your personal information removed, please be assured that this will be done as
soon as is reasonably possible. Personal information from closed accounts is
retained in order to comply with legal obligations, prevent fraud, collect any
fees owed, resolve disputes and troubleshoot problems etc, but always done
within a legal framework.
When you request to be removed from further marketing offers, you
will be added to a suppression list to ensure your request is complied with.
All personal data is processed in line with the requirements of the Data
Protection Act 1998 and The Privacy and Electronic Communications (EC
Directive) Regulations 2003.
You have a right to ask for a copy of your information (for which
we charge a small fee) and to ask us to correct any inaccuracies in your
personal information (which is free). To make sure we follow your instructions
correctly and to improve our service to you through training of our staff, we
may monitor or record telephone calls.
When you give us information about another person, you confirm
that they have appointed you to act for them, to consent to the processing of
their personal data, including sensitive personal data and to the transfer of
their information abroad and to receive on their behalf any data protection
Notification of changes
may be in relation to changes in the law, best practice or changes in our
In the event Winter in Venice business assets are sold to or
purchased by another company then your data will be passed to that business as
our data records form part of the assets of our business.