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Terms and Conditions

WIV Global Limited requires your visit to our Winter in Venice web site for an ultimate experience in online shopping and trade information. We hope you become a regular visitor and will do all we can to make your shopping experience with us enjoyable. We do however; have some legal information that we need to share with you.

If you are not sure about anything and you still have concerns about our online services then please contact us.We would love to talk to you and give you the peace of mind required to enable you to commence browsing our fantastic range of Bath and Beauty products.

Our Polices are applicable to both Trade Clients and the General Public

Website Terms of use policy

Security policy

Privacy and Data Protection policy

Terms and Conditions of supply / Sale policy

Return and Cancellation policy

Delivery policy

Countries of acceptance policy

Environmental Policy

Disclaimer

Copyright

Customer Services

Contact us



WEBSITE TERMS OF USE POLICY

This page (and any documents referred to in it) contains the terms which apply to your use of our website at www.winterinvenice.co.uk and winterinvenice.com, whether you are a visitor or a registered user.

You should read these terms carefully before you start to use the site. By using the site, you accept these terms and agree to comply with them. If you do not agree to these terms, please do not use the site.

Who we are

www.winterinvenice.co.uk and www.winterinvenice.com is a website operated by WIV Global Limited

The company is registered in England and Wales under company number 06842216 and has its registered office at:

38b High Street, Keysham, Bristol. BS31 1DX United Kingdom

Our main trading address is at: Dalton House, 60 Windsor Avenue, London. SW19 2RR. United Kingdom

Our VAT number is 947586172

Accessing our site

We allow you access to our site on a temporary basis only and reserve the right to withdraw or amend the service we provide on our site without notice (see below). We will not be liable to you or any third party if for any reason our site is unavailable at any time or for any period of time.

From time to time, we may restrict registered users’ access to some parts of our site, or our entire site, at our discretion.

If we have provided you with or if you have selected a user identification code, password or any other information as part of our security procedures, you must treat such information as confidential, and you must not disclose it to anyone. We reserve the right at any time to disable any user identification code or password, whether chosen by you or allocated by us, if in our opinion you have failed to comply with any of our terms of use.

You are responsible for making all arrangements necessary to enable you to have access to our site. You are also responsible for ensuring that anyone who accesses our site through your internet connection is aware of these terms, and that they comply with them.

We abide by Elavon Application for goods sold on this site and agree not to sell any goods or services that are prohibited by Eleavon

Acceptable use policy

When using our site, you must comply in full with the requirements set out below.

Prohibited uses

You may use our site only for lawful purposes. You may not use our site:

In any way that breaches any applicable local, national or international law or regulation.

  • In any way that is unlawful or fraudulent, or has any unlawful or fraudulent purpose or effect.
  • To send, knowingly receive, upload, download, use or re-use any material, which does not comply with our content standards, which are set out below.
  • To transmit, or procure the sending of, any unsolicited or unauthorised advertising or promotional material or any other form of similar solicitation (spam).
  • To knowingly transmit any data, send or upload any material that contains viruses, Trojan horses, worms, time bombs, keystroke loggers, spyware, adware or any other harmful programs or similar computer code designed to adversely affect the operation of any computer software or hardware.
  • In order to harm or attempt to harm minors in any way.
  • You also agree not to: reproduce duplicate, copy or re-sell any part of our site in contravention of our terms of use.s without authority, interfere with, damage or disrupt any part of our site, any equipment or network on which our site is stored, any software used in the provision of our site, or any equipment or network or software owned or used by any third party.

Interactive services

We may from time to time provide interactive services on our site, including (without limitation) chat rooms and bulletin boards. And other features of interest like reviews etc.

Where we do provide any interactive service, we will provide clear information to you about the kind of service offered, whether it is moderated and if so, what form of moderation is used (for example whether it is human or technical).

We do our best to assess any possible risks for users (in particular, for children) from third parties when they use any interactive service provided on our site.We will decide in each case whether it is appropriate to use moderation of the relevant service (including what kind of moderation to use) in the light of those risks.However, we are under no obligation to oversee, monitor or moderate any interactive service we provide on our site, and we expressly exclude our liability for any loss or damage arising from the use of any interactive service in contravention of our terms of use, whether the service is moderated or not.

Please note that the use of any of our interactive services by a minor is subject to the consent of their parent or guardian. Since moderation is not foolproof, we advise parents who allow their children to use an interactive service to educate their children about their safety online, and make them aware of the potential risks to them.

Where we do moderate an interactive service, we usually provide you with a means of contacting the moderator, should you have any queries or concerns.

Contents standards

These content standards apply to any and all material, which you contribute to our site, and to any associated interactive services.

Please note that you are required to comply with the spirit as well as the letter of the following standards, which apply to each part of any contribution as well as to its whole.

Contributions must:

  • Be accurate (where they state facts).
  • Be genuinely held (where they state opinions).
  • Comply with applicable law in the UK and in any country from which they are posted.

Contributions must not:

  • Contain any defamatory material.
  • Infringe any copyright, database right or trademark of any other person.
  • Advocate, promote or assist any unlawful act such as (by way of example only) copyright infringement or computer misuse.
  • Be made in breach of any legal duty owed to a third party, such as a contractual duty or a duty of confidence.
  • Promote any illegal activity.
  • Contain any material, which is obscene, offensive, hateful or inflammatory.
  • Promote sexually explicit material.
  • Promote violence.
  • Promote discrimination based on race, sex, religion, nationality, disability, sexual orientation or age.
  • Be threatening, abuse or invade another’s privacy, or cause annoyance, inconvenience or needless anxiety.
  • Be likely to harass, upset, embarrass alarm or annoy any other person.
  • Be used to impersonate any person, or to misrepresent your identity or your relationship with any person.
  • Be likely to deceive any person.
  • Give the false impression that they emanate from us.

Intellectual Property rights

We are the owner or the licensee of all intellectual property rights in our site, and in the material, it contains. Those materials are protected by copyright laws and treaties around the world, and we reserve all our rights in this respect.

You may download extracts and print off one copy only of any page(s) from our site for your personal, non-commercial use, and you may also draw the attention of others within your organisation to material posted on our site.

However, you must not modify in any way the paper or digital copies of any materials you have printed off or downloaded, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any related text.

Our status (and that of any identified contributors) as the authors of material on our site must always be acknowledged in any printouts, copies or downloads.

You must not use any part of the materials on our site for commercial purposes without first obtaining a license from us or our licensors.

If you print off, copy or download any part of our site in breach of these terms of use, your right to use our site will cease immediately and without notice. In the event of this happening, you must return or destroy (at our option) any copies of the materials you have made. See Copyright policy

Reliance on the website content

Whilst we take all reasonable steps to ensure the accuracy of the commentary and other materials posted on our site, these are not intended to amount to advice on which reliance should be placed. We do not accept any liability arising from any reliance placed on such materials by any registered user, visitor to our site, or by any third party.

Changes to website

We aim to review and update our site regularly, however we cannot guarantee that the material on our site will not be out of date at any given time, and we are under no obligation to update such material. We may change the content of our site at any time and we are entitled to suspend access to our site, or close it indefinitely, without notice.

Our Liability

We do not give any guarantees, conditions or warranties as to the accuracy or completeness of the material displayed on our site.

To the extent that the law allows us to do so, we (and other members of our group of companies and third parties connected to us) expressly, exclude:

  • All conditions, warranties and other terms, which might otherwise be implied by law.
  • Any liability for any direct, indirect or consequential loss or damage incurred by any user in connection with our site or in connection with the use, inability to use, or results of the use of our site, any websites linked to it and any materials posted on it, including, without limitation any liability for:
  • loss of income or revenue;
  • loss of business;
  • loss of profits or contracts;
  • loss of anticipated savings;
  • loss of data;
  • loss of goodwill;
  • wasted management or office time;
  • Any other loss or damage of any kind, however it arises and whether caused by tort (including negligence), breach of contract or otherwise, even if foreseeable.

We do not exclude our liability for death or personal injury arising from our negligence, fraudulent misrepresentation, or any other liability which cannot be excluded or limited by law.

Information about you and your visits to our site

We process information about you in accordance with our Privacy and Data Protection policy By using our site, you consent to such processing and you warrant that all data provided by you is accurate.

Contracts entered into through our site

Contracts for the supply / sale of goods formed through our site or as a result of visits made by you are governed by our Terms and Conditions of supply / Sale policy

Uploading Material to our site

If you upload material to our site, or make contact with other users of our site, you must comply with the content standards set out in our acceptable use policy above. You warrant that any such contribution does comply with those standards, and you indemnify us for any breach of that warranty.

We have the right to use, copy, distribute and disclose to third parties for any purpose any material you upload to our site. Such uploaded material will be considered non-confidential and non-proprietary. We also have the right to disclose your identity to any third party who claims that any material posted or uploaded by you to our site constitutes a violation of their intellectual property rights, or of their right to privacy.

We do not accept any liability to you or any third party for the content or accuracy of any materials posted on our site by you or by any other user. We reserve the right without notice to remove any material or posting you make on our site if, in our opinion, such material does not comply with the content standards set out above in our acceptable use policy.

Viruses, Hacking and other offences

You must not:

  • Misuse our site by knowingly introducing viruses, Trojans, worms, logic bombs or other material, which is malicious or technologically harmful.
  • Attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site.
  • Attack our site via a denial-of-service attack or a distributed denial-of-service attack, or by any other means.

By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our site will cease immediately and without notice.

We do not accept liability for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our site, or due to your downloading any material posted on it, or on any website linked to it.

Linking to our site

You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it. You must not however establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists. Our site must not be framed on any other site, nor may you create a link to any part of our site other than the home page. We reserve the right to withdraw linking permission without notice. The website from which you are linking must comply in all respects with the content standards set out in our acceptable use policy above.

If you wish to make any use of material on our site other than as set out above, please contact us with your request at sales@winterinvenice.co.uk

Link from our site

Where our site contains links to third party sites and resources, these links are provided for your information only. You acknowledge that we have no control over the contents of those sites or resources, and accept no responsibility for them or for any loss or damage that may arise from your use of them.

Jurisdiction and applicable law

The English courts will have exclusive jurisdiction over any claim, which arises from or relates to a visit to our site, and English law governs these terms of use.

Trade Marks

Winter in Venice is a UK registered trademark and privately owned by its creator/founder with usage rights to WIV Global Limited and all companies in the group.

Variations

We may revise these terms of use at any time by amending this page. Please check this page from time to time to take notice of any changes we have made, as they are binding on you. Some of the provisions contained in these terms of use may also be superseded by provisions or notices published elsewhere on our site.

Your Concerns

If you have any queries or concerns about any of the material on our site, please contact mail@winterinvenice.co.uk or call 0845 6521223

SECURITY POLICY

Ordering online at winterinvenice.co.uk is easy and above all safe.

We use encryption technology to ensure only authorised parties can read the data you submit. Look out for the padlock symbol at the bottom of your screen whenever you are asked to submit any personal data and notice the address change from http://www to htts://www. These are both signs that the site is secure.

Registered customers both general public and trade clients can be asked to submit supplementary information. This saves you re-entering information each time you make a purchase and helps us to relate special offers and services. Registered customer information is stored safely behind our built in firewall protection.

Remember that in the event of unauthorised charges being made on a credit card, the cardholder is not held liable. Check with your credit card issuer for details of their particular insurance and liability policies.

Should you have any further questions relating to security at the winter in Venice Web Shop, please contact webmaster@winterinvenice.co.uk.

PRIVACY AND DATA PROTECTION POLICY

We are committed to protecting the privacy of our website users and we therefore ask you to read our privacy policy before providing us with any information about you or any other person. This policy (together with our website terms of use website terms of use policy and any other documents referred to in it) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us.

For the purposes of this policy, “we” or “us” means WIV Global Limited, 38b High Street, Keysham, Bristol. BS31 1DX United Kingdom  and “you” mean the user of the website.

We are the data controller for the purpose of the Data Protection Act 1998.

Information we may collect from you.

We may collect and process data about you in the following ways:

If you complete a form on our website at www.winterinvenice.co.uk, or .com we will collect and process the information you provide. This may include information you provide at the time of registering to use our site, subscribing to our service, posting material, requesting additional services, or in the event that you report a problem with our site.

If you contact us at any time, we may keep a record of that correspondence.

We will retain details of any transactions you carry out through our site, including records relating to the fulfillment of any orders you place with us.

We may also record details of your visits to our site and the resources that you access during those visits. This may include, but is not limited to, traffic and location data, web logs and any other communication data, whether this data is required for our own billing purposes or otherwise. From time to time we may also ask you to complete surveys that we use for research purposes. (Please note that you do not have to respond to our surveys if you do not wish to do so).

Updating your information

If the information you have provided us with changes, please let us know promptly, and we will correct, update or remove any information that we hold about you. We may however need to retain archive copies of that information for legal or audit purposes.

IP Address and Cookies

We may collect information about your computer, including where available your IP address, operating system and browser type, for system administration and to report aggregate or traffic information to our advertisers. Please note that this data is statistical only, and individuals cannot be identified from it.

For the same reason, we may obtain information about your general internet usage by use of “cookies”. These are files which are stored on your computer’s hard drive, and which hold information that is transferred to your hard drive. They help us to improve our site and to deliver a better and more personalised service. For example, they enable us to recognise you when you return to our site, to estimate our audience size and patterns of usage, to speed up your searches and to store information about your preferences. This information therefore allows us to customise our site according to your individual interests.

If you prefer not to accept cookies, you can do so by activating the appropriate setting on your browser. However, if you do this you may be unable to access certain parts of our site. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you log on to our site.

Storing your Personal data

The data that we collect from you may be transferred and stored outside the European Economic Area ("EEA"). It may also be processed by staff operating outside the EEA who work for us or for one of our suppliers, for example in processing your payment details, fulfilling your order, and providing administration and support services. By submitting your personal data, you agree to this transfer, storing or processing taking place. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.

[All information you provide to us is stored on our secure servers. Any payment transactions will be encrypted

Please note that where you have a password, which enables you to access certain parts of our site, you are solely responsible for keeping this password confidential and you must not disclose it to anyone.

We will do our best to protect your personal data, however the transmission of information via the internet is not completely secure and therefore we cannot guarantee the security of any data you transmit to our site. You supply your data to us at your own risk. Once we have received it, we will use appropriate procedures and security controls to try to prevent unauthorised access.

How we use your information.

The information we hold about you will be used to:

  • provide you with the information, products or services that you require from us.
  • carry out our obligations arising from any contracts we have entered into with you.
  • notify you about changes to our service.
  • provide you with information, products or services that we feel may interest you, where you have consented to be contacted for such purposes.
  • ensure that content from our site is presented in the most effective manner for you and your computer.
  • allow you to participate in any interactive features of our service, when you choose to do so.

We may also use your information, or allow carefully selected third parties to use your information, to provide you with details of goods and services, which may be of interest to you. They or we may contact you about these by email. We will only contact existing customers by e-mail or SMS with information about goods and services similar to those previously sold to you.

If you are a new customer, and we have allowed selected third parties to use your information, we (or they) will contact you by e-mail or SMS only if you have consented to this.

If you do not want us to use your information in this way, or you do not want us to pass your data on to third parties for marketing purposes, please tick the relevant box on the form on which we collect your data

Disclosing your information

We may disclose your personal information to any member of our group (which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 736 of the Companies Act 1985).

In certain circumstances, we may disclose your personal information to third parties:

If we are required to do so by the courts or to comply with other legal, statutory and/or regulatory obligations, including accounting and taxation requirements.

Where it is necessary for the provision of information or services to you.

In order to enforce or apply our terms of use Website Terms of use policy or our Terms and Conditions of supply / Sale policy and any other agreements.

In order to protect the rights, property, or safety of WIV Global Limited, our customers, or others, this may include us sharing information with other organisations for the purposes of fraud protection or prevention and credit risk management.

In the event that we sell or buy any business or assets, in which case we may disclose your information to the prospective seller or buyer, If WIV Global Limited or substantially all of its assets are acquired by a third party, in which case personal data about customers will be one of the assets transferred.

Your Rights

You have the right to ask us not to process your personal data for marketing purposes. Before collecting your data, we will usually let you know if we intend to use it for marketing purposes, or if we intend to disclose it to any third party for such purposes. You can exercise your right to prevent this happening by ticking the appropriate boxes on the forms we use to collect your data. You can also exercise your right at any time by contacting us at mail@winterinvenice.co.uk

From time to time our site may contain links to and from other websites. If you follow a link to another website, please note that the website in question will have its own privacy policy and that we do not accept any responsibility or liability arising from their policy, or from your use of their website. You should always check the website’s privacy policy before submitting any information to it.

Accessing your information.

The Data Protection Act 1998 gives you the right to access the information we hold about you. Your right of access can be exercised in accordance with the Act. We may charge you a fee of £10 to meet our costs in providing you with details of the information we hold about you.

Changes to our policy

Any changes to our privacy policy will be posted on this page and, where appropriate, notified to you by e-mail.

Contact us

Should you have any questions or comments about our privacy policy please do not hesitate to contact us at sales@winerinvenice.co.uk .

TERMS AND CONDITIONS OF SUPPLY AND SALES POLICY

This policy together with the documents referred to in it, sets out the terms and conditions on which we supply any of the goods (“Goods”) referred to on our website at www.winterinvenice.co.uk or.com to you. You should read these terms and conditions carefully and in full before ordering any Goods from us via our website. By ordering any of our Goods, you agree to be bound by these terms and conditions. Please print a copy of these terms and conditions and keep them safe for future reference.

Please click on the button marked "I Accept" at the end of these terms and conditions if you accept them. If you do not accept these terms and conditions, you will not be able to order any Goods from our site.

Who we are

www.winterinvenice.co.uk and.com is a website operated by WIV Global Limited

The company is registered in England and Wales under company number 06842216 and has its registered office at:

38b High Street, Keysham, Bristol. BS31 1DX United Kingdom

Our main trading address is at: Dalton House, 60 Windsor Avenue, London. SW19 2RR. United Kingdom 

Our VAT number is 947586172

Service availability

People resident in the Accepted Countries see our Countries of acceptance only intend our site for use. We do not accept orders from individuals outside those countries. Some restrictions are placed on the extent to which we accept orders from specific countries. These restrictions can be found on our Countries of acceptance policy .

Please review our Accepted Countries page before ordering Goods from us.

Who you are

By placing an order through our website, you warrant to us that:

  • You are legally capable of entering into binding contracts.
  • You are at least 18 years old.
  • You are resident in one of the Accepted Countries.
  • You are accessing our site from that country.

Our contract

Once you have placed your order, we will send you an e-mail acknowledging receipt. Please note that this does not mean that we have accepted your order. Your order constitutes your offer to us to buy Goods from us. All orders are subject to acceptance by us, and we will confirm our acceptance by sending you an e-mail stating that the Goods have been dispatched (the “Dispatch Confirmation”). There will be no contract between us until we send you the Dispatch Confirmation.

The contract between us will relate only to the Goods detailed in the Dispatch Confirmation. We will not be obliged to supply any other Goods, which may have been part of your order until the dispatch of those Goods has been confirmed in a separate Dispatch Confirmation.

Our relationship with third parties

In some cases, we accept orders as agents on behalf of third party sellers. The resulting contract is between you and that third party seller, andnot between you and us. In these circumstances, the contract will be subject to the terms and conditions of the third party seller, and they will let you know what these are. You should carefully review their terms and conditions, as these will apply to your transaction.

Where we provide links on our website to the websites of other organisations, (whether affiliated with us or not), we cannot give any undertaking that any goods you purchase from companies to whose website we have provided a link on our website, will be of satisfactory quality, and any such warranties are disclaimed by us absolutely. This disclaimer does not affect your statutory rights against the third party seller. If a third party is involved in a transaction, we will let you know. Please note that we may disclose your customer information related to that transaction to the third party seller.

Consumer rights

If you are contracting as a consumer, you may cancel a contract between us at any time within 7 working days, beginning on the day after you received the Goods. If you do so, we will give you a full refund of the price paid for the Goods, in accordance with our refunds policy which is set out below.

In the event that you wish to cancel a contract, you must inform us in writing of your decision and return the Goods to us immediately, at your own cost and risk. The Goods must be unopened and in the same condition in which you received them.

You will not have any right to cancel a contract for the supply of any Goods which have been opened or used, or which have passed their use-by-date. Details of your rights and how to exercise them are provided in the Dispatch Confirmation. Your statutory rights are not affected.

Fulfilment of your order

Your order will be fulfilled by the delivery date set out in the Dispatch Confirmation. If the Dispatch Confirmation does not specify a delivery date, then your order will be fulfilled within 2/3 days of the date of the Dispatch Confirmation, unless there are exceptional circumstances.

Risk and ownership

The Goods will be at your risk from the time of delivery.

Ownership of the Goods will not pass to you until we receive full payment of all sums due in respect of the Goods (including any applicable delivery charges).

Price and payment

The price of any Goods will be as quoted on our website from time to time, except in cases of obvious error.

The prices quoted are inclusive of VAT but exclude delivery costs, which will be added to the total amount due as set out in our Delivery Guide Delivery terms and conditions policy

We may change our prices at any time, but any changes we make will not apply to orders in relation to which we have already sent you a Dispatch Confirmation.

Our website refers to a large number of Goods and it is always possible that, despite our best endeavours, some of the Goods listed may be incorrectly priced. We will normally verify prices, as part of our dispatch procedures so that, where the correct price of the Goods is less than our stated price, we will charge the lower amount when dispatching the Goods to you. If however the correct price of the Goods is higher than the price stated on our website, we will normally, at our discretion, either contact you for instructions before dispatching the Product, or reject your order and notify you of such rejection.

Please note that we are under no obligation to provide the Goods to you at the incorrect (lower) price, even after we have sent you a Dispatch Confirmation, if the pricing error is obvious and unmistakable and could have reasonably been recognised by you as a mis-pricing.

Goods must be paid for by credit or debit card. We accept payment with all major recognise credit and debit cards. We will not charge your credit or debit card with the sum owed to us until we dispatch your order.

Refunds policy

When you return Goods to us (for instance, because you have cancelled the contract between us, or have notified us in accordance with paragraph 20 that you do not agree to a change to these terms and conditions or to any of our policies, or because you claim that the Goods are defective), we will examine the returned Goods and will notify you of your refund via e-mail within a reasonable period of time. We will usually refund the money to you using the same method you originally used to pay for the Goods. We will usually process the refund as soon as possible and, in any case, within a maximum period of 30days of:

the day we received your cancellation, or the day we confirmed to you via e-mail that you were entitled to a refund for delivery of defective Goods.

If you return Goods to us because they are defective, we will refund the price paid by you in full, including the delivery charges for sending the Goods to you, and any cost incurred by you in returning the Goods to us.

If you return Goods to us within the 7-day cooling-off period (see paragraph 6.1 above) you will receive a full refund, including the cost of sending the Goods to you. However, please note that in these circumstances you will be responsible for meeting the cost of returning the Goods to us.

Our liability

We warrant to you that any Goods you purchase from us through our website are of satisfactory quality.

Our liability to you in connection with any Goods purchased through our website is strictly limited to the purchase price of the Goods in question.

We do not exclude or limit in any way our liability to you:

  • For death or personal injury caused by our negligence.
  • Under section 2(3) of the Consumer Protection Act 1987.
  • For fraud or fraudulent misrepresentation.
  • For any matter in relation to which it would be illegal for us to exclude, or attempt to exclude, our liability.

We do not accept liability for any loss of income or revenue, loss of business, loss of profits or contracts, loss of anticipated savings, loss of data, waste of management or office time or for any indirect or consequential loss or damage of any kind however it arises, and whether caused by tort (including negligence), breach of contract or otherwise, even if foreseeable.

[Please note that if you buy any Product from a third party seller through our website, that seller's liability to you will be set out in their own terms and conditions

Import duty

If you order Goods from our website for delivery outside the UK, those Goods may be subject to import duties and taxes. These are levied when the delivery reaches the specified destination. Please note that you will be responsible for payment of any such duties and taxes. We do not have any control over these charges and cannot predict their amount. You should get in touch with your local customs office for further information before you place your order with us.

You are responsible for complying with any applicable laws and regulations of the country to which the Goods are to be delivered, and we cannot give you any advice in this regard. We do not accept any liability for a breach by you of those laws and regulations in any circumstances.

Communicating with you in writing

In certain circumstances, the law requires that we must communicate with you in writing. When using our website, you accept that our principal means of communicating with you will be electronic.  We will contact you by e-mail or provide you with information by posting notices on our website. For the purposes of your contract with us, you agree to our communicating with you by electronic means, and you acknowledge that any contracts, notices, information and other communications that we provide to you by those means comply with any legal requirements that such communications be in writing. Your statutory rights are not affected.

Notices

Any notices you send to us must be given to WIV Global Limited, PO BOX 3128, WIV GLOBAL, Cardiff, CF30 0DJ United Kingdom or by e-mail to mail@winterinvenice.co.uk

We may give notice to you at either the e-mail or postal address you provide to us when you place your order, or in any of the ways specified in paragraph 13 above.

Notice will be deemed received and properly served:

  • Immediately when posted on our website.
  • 24 hours after an e-mail is sent.
  • 3 days after the date of posting of any letter.
  • In proving the service of any notice, it will be sufficient to prove:
  • in the case of a letter, that it was properly addressed, stamped and placed in the post.
  • in the case of an e-mail, that it was sent to the specified e-mail address of the addressee.
  • Transfer of rights and obligations
  • The contract between us binds both you and us and our respective successors and assigns.
  • You may not transfer, assign, charge or otherwise dispose of any contract with us, or any of your rights or obligations arising under it, without our prior written consent.
  • We may transfer, assign, charge, sub-contract or otherwise dispose of a contract between us, or any of our rights or obligations arising under it, at any time during the term of the contract in question.

Events outside our control

We do not accept any liability for any failure to perform or delay in performing any of our obligations under a contract between us where such failure or delay is caused by events outside our reasonable control (“Force Majeure Event”).

A Force Majeure Event includes any act, event, non-happening, omission or accident beyond our reasonable control and includes in particular (but without limitation) strikes, lock-outs or other industrial action, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war, fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster, impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport, impossibility of the use of public or private telecommunications networks, or the acts, decrees, legislation, regulations or restrictions of any government.

Our performance of any contract with you is deemed to be suspended for the period that the Force Majeure Event continues, and we will have an extension of time for performance for the duration of that period. We will use our reasonable endeavours to bring the Force Majeure Event to a close or to find a solution by which our obligations under the Contract may be performed despite the Force Majeure Event.

Waiver

A waiver by us of any of these terms and conditions shall not be effective unless it is expressly stated to be a waiver and is communicated to you in writing in accordance with paragraph 14 above. No such waiver shall constitute a waiver of any other prior or subsequent breach and we shall not be affected by any delay, failure or omission to enforce or express forbearance granted in respect of any of your obligations.

Severability

If the whole or any part of any provision of these terms and conditions is or becomes invalid, void or unenforceable for any reason, then it shall to the extent required be severed from these terms and conditions and rendered ineffective so far as is possible without modifying the remaining provisions, and shall in no way affect the validity or enforceability of any other provisions.

Entire agreement

These terms and conditions and any document expressly referred to in them represent the entire agreement between us in relation to the subject matter of any contract between us, and will supersede any prior agreement, understanding or arrangement between us, whether oral or in writing.

Each of us acknowledges that, in entering into a contract, we have not relied on any representation, undertaking or promise given by the other party or implied from anything said or written in negotiations between us prior to such contract, except as expressly stated in these terms and conditions.

Neither of us shall have any remedy in respect of any untrue statement made by the other, whether orally or in writing, prior to the date of any contract between us (unless such untrue statement was made fraudulently) and in such circumstances the other party’s only remedy shall be for breach of contract as provided in these terms and conditions.

Our right to vary these terms and conditions:

We have the right to vary these terms and conditions from time to time and we encourage you to revisit them periodically to ensure that you are fully aware of them at all times. Any changes are effective immediately upon posting to the website. Your continued use of the website constitutes your agreement to all such terms and any changes to them.

You will be subject to the policies and terms and conditions in force at the time that you order Goods from us, unless any change to those policies or terms and conditions is required to be made by law or governmental authority (in which case it will apply to orders previously placed by you), or if we notify you of the change to those policies or terms and conditions before we send you the Dispatch Confirmation (in which case we have the right to assume that you have accepted the change, unless you notify us to the contrary within 7 working days of receipt of the Goods).

Third party rights

These terms and conditions are not intended to create and shall not create any rights, entitlements, claims or benefits enforceable by any third party by virtue of the Contracts (Rights of Third Parties) Act 1999.

Law and jurisdiction

Contracts for the purchase of Goods through our website will be governed by English law. Any dispute arising from, or related to, such Contracts shall be subject to the exclusive jurisdiction of the courts of England and Wales.

RETURN AND CANCELLATION POLICY

When you return Goods to us (for instance, because you have cancelled the contract between us, or have notified us in accordance with paragraph 20 that you do not agree to a change to these terms and conditions or to any of our policies, or because you claim that the Goods are defective), we will examine the returned Goods and will notify you of your refund via e-mail within a reasonable period of time. We will usually refund the money to you using the same method you originally used to pay for the Goods. We will usually process the refund as soon as possible and, in any case, within a maximum period of 30days of:

  • The day we received your cancellation, or
  • The day we confirmed to you via e-mail that you were entitled to a refund for delivery of defective Goods.
  • If you return Goods to us because they are defective, we will refund the price paid by you in full, including the delivery charges for sending the Goods to you, and any cost incurred by you in returning the Goods to us.
  • If you return Goods to us within the 7-day cooling-off period (see paragraph 6.1 of our terms of sale above) you will receive a full refund, including the cost of sending the Goods to you. However, please note that in these circumstances you will be responsible for meeting the cost of returning the Goods to us.
  • Under the Cosmetic regulations any goods that are opened cannot be returned unless the actual goods are faulty within the bottles, any goods returned must be in the original box and in a sellable condition for a refund to occur, your statutory rights are unaffected. 

DELIVERY POLICY

Dispatch of your order

We endeavor to dispatch your order within one working day, subject to availability. During seasonal peak demand, dispatch may take a little longer and in area where transportation are extreme like outer UK mainland

Delivery to UK addresses

Orders placed before 2:00pm (Monday-Friday) are usually dispatched the same day. Orders placed after this time, or on a non-working day, will be dispatched the next working day.

All UK deliveries are sent by logistics Support Company and they use the best form of service delivery for the service requested

Delivery costs depend on the combined weight of your purchases and are calculated automatically - this amount is displayed on the confirmation form as you go through the checkout, is will also apply to trade clients who order are under £500.00

Deliveries are restricted to the UK mainland and exclude parts of Scotland, and the Channel Islands, Ireland, Shetland, and the Isle of Man and Wight unless the costs are shown on the website

Delivery to international addresses

At this time we do not do international deliveries for retail Orders Trade deliveries are quoted on a separate basis via our sales team.

All international deliveries are sent by logistics Support Company and they use the best form of service delivery for the service requested Delivery costs depend on the combined weight of your purchases and the accepted country for the delivery this is calculated automatically - this amount is displayed on the confirmation form as you go through the checkout, delivery charges for trade customers in non UK counties will need to contact sales@winterinvenice.co.uk or call 08456521223 for further information.

COUNTRIES OF ACCEPTANCE POLICY

Policy in Progress…Not applicable at this time

The following countries are deemed acceptable for delivery of goods through our web site shop, the receiver will be labile for any taxes or duty that may from time to time be charges for importation of goods by the acceptance country. The following lists of countries apply but may without notices due to constraints beyond our control withdrawn any approved country.

Austria, Belgium, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Holland (The Netherlands), Hungary, Republic of Ireland, Italy, Latvia, Lithuania, Luxembourg, Monaco, Northern Ireland, Poland, Romania, Slovak Republic, Slovenia, Spain (excluding Canary Island Ceuta and Melilla) and Sweden.

ENVIRONMENTAL POLICY

WIV Global Limited t/a Winter in Venice and all subsidiary companies within its group are committed to leading the industry in minimising the impact of its activities on the environment.

Our Companies key points of its strategy to achieve this are:

  • Minimise waste by evaluating operations and ensuring they are as efficient as possible.
  • Minimise toxic emissions through the selection and use of its fleet and the source of its power requirement.
  • Actively promote recycling both internally and amongst its customers and suppliers.
  • Source and promote a product range to minimise the environmental impact of both production and distribution.
  • Meet or exceed all the environmental legislation that relates to the Company.
  • Use an accredited program to offset the greenhouse gas emissions generated by our activities.

DISCLAIMER

Viruses

It is your responsibility to check all materials for possible viruses before downloading from this site for any purpose.

Links

This website may contain links to other websites operated by parties other than WIV Global Limited, these links are provided for your convenience only. We do not control such websites and are not responsible for their contents. WIV Global Limited inclusion of links does not imply any endorsement of the material on such websites or any association with their operators. All links made to such other sites are made at your own risk and we accept no responsibility for any linked sites.

Liability

We exclude, to the fullest extent permitted by applicable laws, and save in respect of death or personal injury arising from our negligence, all liability of any claims, losses, demands and damages arising directly or indirectly out of, or in any way connected with, your use or inability to access the Winter in Venice website and its associated services.

We endeavor to ensure that our website is fully operational and error-free, we give no guarantee that is always the case and therefore accept no responsibility for any defects and/or interruptions of our website and shall be released from our obligations under these Terms and Conditions in the event of any cause beyond our reasonable control which renders the provision of the website and its associated services impossible or impractical.

WIV Global Limited and our hosts of this website accept no responsibility for, and exclude all liability in connection with, browsing this site, downloading any material from it and from all the matters listed above. WIV Global Limited t/a Winter in Venice make no (and expressly disclaim all) representations or warranties of any kind, express or implied, with respect to this site, including, but not limited to, any liability for errors, inaccuracies, omissions and warranties of merchantability.

COPYRIGHT POLICY

We are the owner or the licensee of all intellectual property rights in our site, and in the material, it contains. Those materials are protected by copyright laws and treaties around the world, and we reserve all our rights in this respect.

You may download extracts and print off one copy only of any page(s) from our site for your personal, non-commercial use, and you may draw the attention of others within your organisation to material posted on our site.

However, you must not modify in any way the paper or digital copies of any materials you have printed off or downloaded, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any related text.

Our status (and that of any identified contributors) as the authors of material on our site must always be acknowledged in any printouts, copies or downloads.

You must not use any part of the materials on our site for commercial purposes without first obtaining a license from us or our licensors.

If you print off, copy or download any part of our site in breach of these terms of use, your right to use our site will cease immediately and without notice. In the event of this happening, you must return or destroy (at our option) any copies of the materials you have made.

CUSTOMER SERVICES

WIV Global Limited strive to satisfy all the desires and obligations that can befit our company in respect of our customers and trade clients, our aim is to achieve first time excellent service that will lead to your return year on year. Where we have not given our best for whatever reason and let you down or you just want to airs your feeling on products then we would love to talk to you. We will try our very best to put matter right, we are confident that this will be the case and where you are not completely satisfied then you will have opportunity to speak directly with a Broad Member of the company.

All our details are in the Contact us below.

CONTACT US

WIV Global Limited preferred method of contact is by email at mail@winterinvenice.co.uk if we are unable to deal with your enquiry, or problem, by this method then we will call you directly to discuss in detail the way in which we can resolve any issues, if on the other hand you wish to talk to us instead then please call us on 0845 652 1223.

If you desire to write to us please address your letters to:

WIV Global Limited

Customers Services Department

Dalton House,

60 Windsor Avenue,

London.

SW19 2RR.

United Kingdom

 

Our VAT number is 947586172O